Privacy Policy

Introduction

Sopwell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to newsletters
• Make enquiries about products
• Communicate with us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Send you information about products and services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraudulent activity
• Analyse website usage and trends

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific purposes
• Legitimate Interests: For business operations and improving our services
• Legal Obligation: When required by law
• Contract: To fulfill obligations related to orders or enquiries

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist with website operations, payment processing, or email communications
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Sopwell
44 Clarence Street
Kingston upon Thames
KT1 1NP, United Kingdom
Email: [email protected]
Phone: +44 20 3984 6125

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.